ctk99 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how ctk99 ("ctk99", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "the Player") who access or use the ctk99 online gaming platform, including the website at ctk99.com, any associated mobile-optimised interfaces, and all related services (collectively, the "Platform").

We are committed to handling your personal data with care, transparency, and respect for your privacy rights. We collect only the information that is necessary to provide you with a secure, personalised, and legally compliant gaming experience. We do not sell your personal data to third-party advertisers or data brokers under any circumstances.

This Policy applies to all current and prospective registered players on ctk99, as well as to any visitor who browses the Platform without registering. It covers data collected through the Platform itself, through communications you initiate with our support team, and through technical means such as cookies and server logs.

This Policy should be read alongside the ctk99 Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform. In the event of a conflict between this Policy and any supplementary document, this Policy shall take precedence with respect to data protection matters.

2 Data We Collect

ctk99 collects personal data through several channels: directly from you when you register and interact with the Platform, automatically through technical systems when you browse or play, and occasionally from trusted third-party partners where necessary for identity verification and fraud prevention. The categories of data we collect are described below.

2.1 Registration & Identity Data

When you create a ctk99 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address (including division, district, and postcode for Bangladesh-based players)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request and retain copies of:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months)
• Proof of payment method ownership (confirmation screenshot from bKash, Nagad, Rocket, Upay, or a bank statement matching your registered name)

2.3 Financial & Transaction Data

We collect details of all financial transactions conducted through your ctk99 account, including:

• Deposit amounts, dates, times, and payment method used
• Withdrawal requests and processed amounts
• Bonus credits and wagering activity
• Account balance history

We do not store complete payment card numbers or full mobile banking PINs. Payment processing is handled by our trusted payment partners, who maintain their own data security standards.

2.4 Gaming Activity Data

We maintain records of your activity on the Platform, including:

• Games played, bet amounts, and outcomes
• Session start and end times (recorded in BST, UTC+6)
• Sports betting selections and results
• Responsible gaming tool settings you have activated (deposit limits, self-exclusion periods)

2.5 Technical & Device Data

When you access the Platform, our servers automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited, links clicked, and time spent on each page
• Referral source (how you arrived at ctk99.com)

2.6 Communications Data

If you contact ctk99 via live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and the outcomes of any support requests or complaints. This data is used to resolve your queries and to improve our service quality.

3 How We Use Your Data

ctk99 processes your personal data for specific, legitimate purposes only. We do not use your data for purposes that are incompatible with those stated below. The primary purposes for which we use your personal data are:

3.1 Marketing Communications

ctk99 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers, and new games if you have explicitly opted in to receive such communications. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by adjusting your notification preferences within your account settings. Withdrawing marketing consent does not affect your ability to use the Platform or receive transactional service notifications.

3.2 Automated Decision-Making

ctk99 uses automated systems to detect potentially fraudulent activity, identify patterns consistent with problem gambling, and flag accounts for KYC review. Where an automated process results in a significant decision about your account — such as a temporary account restriction — you have the right to request human review of that decision by contacting our support team.

4 Data Sharing & Disclosure

ctk99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the specific circumstances described below, and only to the extent necessary for each stated purpose.

4.1 Service Providers and Technology Partners

We share personal data with carefully selected third-party service providers who assist ctk99 in operating the Platform. These include:

• Payment processors: bKash, Nagad, Rocket (DBBL), Upay, Visa, Mastercard, and affiliated banking partners — to process deposits and withdrawals securely.
• KYC and identity verification providers: Third-party verification services that help us confirm player identity and detect fraudulent documents.
• Game software providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners — who may receive anonymised session and gaming data to maintain game integrity and RNG certification.
• Cloud infrastructure providers: Server and database hosting partners who store Platform data under strict data processing agreements.
• Analytics providers: Anonymised and aggregated usage data may be shared with analytics tools to help ctk99 understand Platform performance and improve the user experience.

All third-party service providers who receive personal data from ctk99 are bound by data processing agreements that require them to protect your data to at least the same standard as ctk99, to use it only for the specified purpose, and not to share it further without our authorisation.

4.2 Legal and Regulatory Disclosure

ctk99 may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where we are legally required or compelled to do so by applicable law, court order, or regulatory direction. In such cases, ctk99 will disclose only the minimum data necessary to comply with the legal obligation and, where legally permitted, will notify you of the disclosure.

4.3 Business Transfers

In the event that ctk99 is involved in a merger, acquisition, asset sale, or restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice before your data is transferred to and becomes subject to a different privacy policy.

4.4 What We Will Never Do

• We will never sell your personal data to advertisers, data brokers, or marketing agencies.
• We will never share your financial transaction data with unaffiliated third parties for their own commercial purposes.
• We will never disclose your personal data to other players or members of the public.

5 Cookies & Tracking Technologies

ctk99 uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to operate the Platform, improve your experience, and understand how players interact with our service. This section explains what these technologies are and how we use them.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites function correctly, to remember your preferences, and to provide website operators with information about how their sites are being used. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

5.2 Types of Cookies ctk99 Uses

ctk99 does not use third-party advertising cookies or cross-site behavioural tracking cookies. We do not share cookie data with ad networks.

5.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to notify you when a cookie is being placed. Please note that disabling strictly necessary or security cookies may prevent you from logging in or using certain features of the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

6 Data Retention

ctk99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Active account data: Retained for the full duration of your account registration on ctk99 and for a minimum of five years following permanent account closure.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of seven years from the date of the transaction, in accordance with standard financial record-keeping practices.
• KYC verification documents: Identity and address verification documents are retained for a minimum of five years following account closure.
• Communications records: Customer support interactions and complaint records are retained for a minimum of three years.
• Gaming activity logs: Game session logs and betting history are retained for a minimum of five years from the date of each recorded session.
• Technical and device data: Server logs and IP address records are retained for a maximum of 12 months from collection unless a longer retention period is required for an ongoing fraud investigation or legal proceeding.

When personal data is no longer required for any of the purposes described above, ctk99 will securely delete or anonymise it in accordance with our internal data deletion procedures. Anonymised and aggregated data that cannot be used to identify any individual may be retained indefinitely for statistical and analytical purposes.

7 Your Data Rights

As a player on the ctk99 Platform, you hold a number of rights with respect to your personal data. ctk99 is committed to honouring these rights promptly and transparently. The rights described below may be subject to certain legal limitations — for example, we may be unable to delete data that we are legally obliged to retain — but we will always explain clearly if a limitation applies to your request.

7.1 Right of Access

You have the right to request a copy of all personal data that ctk99 holds about you. Upon receiving a valid access request, ctk99 will provide you with a structured summary of your data within 30 days. This is commonly known as a Subject Access Request (SAR).

7.2 Right to Rectification

If any personal data ctk99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For straightforward corrections (such as updating your registered email address), this can be done directly through your account settings or by contacting support.

7.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that certain data must be retained for legal compliance reasons even following an erasure request — ctk99 will inform you of any such limitations.

7.4 Right to Restriction of Processing

You may request that ctk99 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while a complaint is under investigation.

7.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider.

7.6 Right to Object

You have the right to object to the processing of your personal data where ctk99 relies on legitimate interest as its legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.

7.7 How to Exercise Your Rights

To exercise any of the rights described above, please contact ctk99 using one of the following methods:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: Available 24/7 on the ctk99 Platform

ctk99 will acknowledge your request within two business days (BST, UTC+6) and will aim to fulfil it within 30 calendar days. If a request is complex or involves a high volume of data, ctk99 may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

8 Data Security

ctk99 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and ctk99's servers is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser's address bar when visiting ctk99.com.
• Encrypted Data Storage: Sensitive data held in our databases — including passwords and payment-related identifiers — is stored in encrypted or hashed form. Plain-text passwords are never stored.
• Access Controls: Access to personal data within ctk99's internal systems is restricted to staff and systems that require it to carry out their specific function. All access is logged and subject to regular audit.
• Fraud Detection Systems: ctk99 employs automated and manual monitoring tools to detect suspicious login activity, unusual transaction patterns, and potential account takeover attempts in real time.
• Regular Security Reviews: Our technical infrastructure is subject to ongoing security assessment and patching procedures to address newly identified vulnerabilities promptly.

While ctk99 applies robust security practices, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure: use a strong, unique password for your ctk99 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

9 Children & Minors

The ctk99 Platform is strictly restricted to individuals who are 18 years of age or older. ctk99 does not knowingly collect personal data from any person under the age of 18. Registration on ctk99 requires confirmation of age eligibility, and all accounts are subject to KYC verification which includes date-of-birth verification.

If ctk99 discovers that personal data has been collected from a person who was under the age of 18 at the time of collection, that account will be immediately closed, all data relating to the underage individual will be securely deleted (except where retention is required for legal compliance), and any deposited funds (excluding bonus credits) will be returned via the original payment method.

Parents and guardians who believe that a minor in their care has registered on ctk99 are encouraged to contact [email protected] immediately. ctk99 treats all reports of potential underage account access as a high priority and will act on them promptly. We also strongly recommend that parents and guardians install parental control software on shared household devices to prevent underage access to online gaming platforms.

10 Changes to This Policy

ctk99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our Platform and services. When we make changes, we will update the "Last updated" date at the top of this page.

Where changes to this Policy are material — meaning they significantly affect how your data is processed or materially reduce your rights — ctk99 will provide you with advance notice of the changes via email to your registered address and/or through a prominent notification on the Platform. We will provide at least 14 days' notice before material changes take effect, giving you the opportunity to review the revised Policy and, if you do not agree with it, to close your account before the changes apply.

Your continued use of the ctk99 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

11 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to ctk99's handling of your personal data, please contact our Privacy & Data team using the details below. All privacy-related enquiries are handled with strict confidentiality.

• Email (plain text): [email protected]
• Live chat: Available 24/7 through the ctk99 Platform
• Response time: Under 2 hours for urgent matters; within 2 business days for standard enquiries (BST, UTC+6)

11.1 Raising a Complaint

If you believe that ctk99 has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to raise a formal complaint. To do so, please contact us at [email protected] with the subject line "Privacy Complaint" and a written description of your concern. ctk99 will acknowledge your complaint within two business days and will provide a full written response within 30 calendar days.

If you are not satisfied with ctk99's response to your complaint, you may escalate the matter to the relevant data protection authority or seek independent legal advice on your data rights. ctk99 will cooperate fully with any such authority in the event of an investigation.